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InventiveLabs Ltd

Trust & Safety

Controller: InventiveLabs Ltd

InventiveLabs Ltd is committed to maintaining safe, respectful, and trustworthy digital environments across all our platforms, including NaijaProperty, NaijaPlace, NaijaDirectories, Inventtive, and NaijaLab. This page outlines how we protect users, uphold platform integrity, and enforce our policies.

1. Our Trust Principles

We operate with the following principles:

  • Transparency

  • Fairness

  • Safety

  • Accountability

  • Respect for users

These principles guide our policies, moderation systems, and enforcement actions.

2. User Protection

We enforce policies designed to protect users from:

  • Fraudulent or misleading content

  • Harassment or abusive behavior

  • Unauthorized data access

  • Harmful or illegal activities

  • Impersonation or identity misuse

Identity Verification (NaijaProperty, NaijaPlace)

NaijaProperty uses a trusted third‑party provider (Didit.me) to verify the identity of agents and property owners.
Verification helps reduce fraud, increase trust, and protect users from impersonation.

3. Content Moderation

We use a combination of:

  • Automated detection systems

  • Manual review by trained staff

  • Community reporting tools

Content that violates our policies may be:

  • Removed

  • Restricted

  • Flagged

  • Subject to additional review

Accounts may be suspended or permanently banned for serious or repeated violations.

4. Platform Integrity

We actively monitor for:

  • Fake or misleading listings

  • Spam and mass‑posting behavior

  • Bot activity

  • Attempts to manipulate platform features

  • Unauthorized scraping or automated access

  • Fraudulent account creation

Our systems help maintain a safe and trustworthy environment for all users.

5. Community Guidelines

Users must:

  • Provide accurate and truthful information

  • Respect others and avoid abusive behavior

  • Follow platform rules and policies

  • Avoid harmful, illegal, or deceptive activities

  • Use identity verification features responsibly (where applicable)

Violations may result in warnings, restrictions, or account suspension.

6. Fraud Prevention

We implement:

  • Listing accuracy checks

  • Identity verification (NaijaProperty, NaijaPlace)

  • Automated fraud detection signals

  • Manual investigation of suspicious activity

  • Secure communication channels

Fraudulent behavior is taken seriously and may result in permanent removal from our platforms.

7. Reporting Issues

Users can report violations, suspicious activity, or safety concerns to:
support@inventivelabs.ltd

Reports are reviewed promptly, and appropriate action is taken based on severity and evidence.

8. Enforcement Actions

Depending on the nature of the violation, we may:

  • Issue warnings

  • Remove content

  • Restrict account features

  • Suspend accounts

  • Permanently ban users

  • Report illegal activity to authorities

We aim to enforce policies fairly and consistently.

9. Continuous Improvement

We regularly update our Trust & Safety practices to:

  • Address emerging threats

  • Improve detection systems

  • Strengthen user protections

  • Comply with NDPA 2023 and NDPC guidelines